FAQ
Everything you need to know before you check out
Can I buy and rent toys in the same cart?
Yes. You can combine purchase and rental items in one cart and check out together. The system automatically creates separate purchase and rental order details and provides a single payment reference.
How much does a rental round cost?
The rental fee is CA$49 before HST for the whole round, whether you select one, two, or three toys. It is not charged once per toy.
Can I rent multiple toys at the same time?
Yes! You can rent up to three toys per order, depending on inventory. This may include a limit of one toy from the Trendy Toys category.
Do I need an account to place an order?
A purchase-only order can be submitted as a Guest. Renting or applying for membership requires email verification so the order can be connected to a Verified Customer account.
What do Guest, Verified Customer, and Active Member mean?
Guests can buy toys instantly without signing in.
To buy/rent, simply confirm your email as a Verified Customer.
If you apply for a membership, your application remains on file and your membership fee will be bundled into your first order at checkout. Once payment is confirmed, your Active Member status unlocks immediately.
What is the difference between a member and a non-member?
A membership application on file gives the first order a 5% eligible toy discount and free delivery, with the CA$99 membership fee added once to that first order Quote. After payment is confirmed, the customer receives the three-week rental period and birthday benefit.
How does the security deposit work?
• One-Time Deposit: A refundable CA$50 deposit is required for your first rental. It covers your account, so you don’t pay it on every order.
• Tax-Exempt: Deposits are listed separately and are not subject to HST.
• Top-Up Only: If your deposit balance falls below CA$50, your quote will only show the amount needed to top it up.
• Full Refund: When you end your service, your deposit balance is fully refunded once all toys and pending charges are settled.
How are delivery and returns arranged?
At checkout, choose delivery or self pick-up and choose arranged pick-up or self-return. A preferred date entered in the order note is a request, not a confirmed appointment. The operations team confirms the schedule separately.
When is my order confirmed?
Submitting your order reserves your items and generates payment instructions. Your inventory and fulfillment will proceed as soon as we confirm your e-Transfer.
Who should I contact about an order or membership?
Email [email protected] and include the order, payment, or membership reference when available.